FREQUENTLY ASKED

QUESTIONS

When will the spa be open to the public?

Phase I of KNS opened on March 2, 2018. The hours of operation are Friday (noon – 9 pm), Saturday (9 am – 9pm), and Sunday (9 am – 6pm) until summer 2018 when we expect to expand hours to 9am – 9 pm, 365 days a year.

Phase I of the spa will offer all guests access to three outdoor pools, plus four steam and sauna cabins, with our signature massage menu available from May 4, 2018. Two Trees Bistro (located in the main Spa Lodge) serves refreshments, snacks, light dishes, sharing plates and alcoholic beverages to guests.

To receive the latest progress updates, we invite you to sign up for the Kananaskis Nordic Spa newsletter using the form located at the bottom of this page.

What will be open in Phase II?

In the summer of 2018, we will introduce an additional spa area (phase II), which will feature a secondary lodge, the ‘Relaxation Lodge’, a fourth outdoor pool, heated hammocks, and a haman-style exfoliation room.

Where is the spa located?

Kananaskis Nordic Spa is located in a woodland setting, behind the Delta Lodge Kananaskis Hotel. To get to us via car, take the Kananaskis Trail/Highway 40 South Highway from the TransCanada Highway, turning right at the Kananaskis Village/Nakiska Road intersection. Travel 1.0 km, turn left and proceed up the hill to Kananaskis Village. Follow posted directions to the Delta Lodge at Kananaskis. Driving time from Calgary International Airport is approximately 1 hour and 15 minutes. On-site parking is available.

What are the hours of operation?

Phase I hours will be Friday (9 am – 9 pm), Saturday (9 am – 9 pm), and Sunday (9 am – 6 pm).

From summer 2018, we will be open 365 days a year, rain, snow and/or shine. Regular hours will be 9am to 9pm.

Is there a time limit while I am in the spa?

As a guest of the spa, you are welcome to stay with us as long as you like (during regular hours of course!). Wind down, reset and let your mind and body achieve complete relaxation. Kananaskis Nordic Spa supports independent rejuvenation on your own terms and getting the most out of the hydrotherapy experience — and we don’t think there should be a time limit on that. To be Nordic, is to be good to yourself, and to forget the notion of time for a while. Please note that in-out privileges are not permitted.

Can I visit the spa even if I’m not a guest at the hotel?

Yes, absolutely! The spa is open to day guests, as well as overnight guests of the Delta Lodge at Kananaskis. Access to the Spa Lodge from the hotel is available via the pedestrian bridge. Guests will check in at our reception desk, located close to the entrance. Please note that access to Kananaskis Nordic Spa is on a first-come, first-served basis during all operational hours.

Will I be able to reserve a time at the spa in advance?

Access to Kananaskis Nordic Spa is on a first-come, first-served basis during all operational hours, across all seasons. Reservations cannot be made for spa access alone. However, if you have booked a massage treatment with one of our therapists, spa access is guaranteed with these guests granted instant access upon arrival.

Will there be onsite parking?

Visitor parking on the property’s public parking lots is complimentary and is available for guests of the spa. Valet parking is available at an additional cost.

Are cell phones or cameras allowed in the spa?

No. To respect the privacy of all of our guests, we ask that you leave your cell phones and cameras in the lockers provided to you.

Is the spa safe to use when you are pregnant?

The nature of our circuit using hot and cold therapy to stimulate the body has been known to increase blood pressure and circulation. We would encourage all expectant mothers to seek advice from their medical practitioner prior to using our facilities.

Are children allowed in the spa?

To support a complete relaxation experience for our guests, Kananaskis Nordic Spa will be an adults-only (18+) facility at all times. Children that are accompanying adults and staying at The Delta Kananaskis Lodge will have access to the Lodge’s upgraded swimming pool and waterslide area, and a daycare service is also available to guests of the hotel.

Is the spa accessible for wheelchair users and people with limited mobility?

The locker rooms, showers, Wellness Bistro, and massage treatment rooms are all accessibility-friendly and located within our Spa Lodge. Our other on-site facilities, including our pools, steam and sauna cabins, and relaxation building are accessed via stairs only.

Will there be food and drinks available for purchase?

Two Trees Bistro is offering a menu of delicious snacks, and shareable, wholesome plates to order and enjoy, with a variety of coffees, refreshments, and alcoholic beverages. You do not need to purchase a day pass to dine at the bistro. All patrons must be 18-years of age or older and no pets are allowed. Sorry!

Please note, food and drink cannot be brought into the spa, and alcoholic drinks can only be consumed within the indoor lounge area (located in the Spa Lodge). Alcohol is strictly prohibited in all other areas of the spa.

What are the prices for spa entry?

Spa passes are available at a flat daily rate of $70.

Will you be offering treatments?

As of May 4, 2018, we will be offering a minimalistic menu of massage therapy, including aromatherapy, deep tissue, and hot stone treatments. Guests will enjoy their massage on the top floor of the Spa Lodge, where we also have two couples rooms available for partners seeking a relaxing, side-by-side massage treatment. All massage therapy treatments provide guests with full access to the spa facilities as a complimentary add-on to your experience.

Will my massage be covered by my insurance plan?

All massage therapists are minimum 2200 hour registered therapists. If you require a receipt for insurance purposes, please let us know at the time of booking. As all insurance policies differ, we cannot guarantee coverage.

What are the rates for massage?

For our 60 and 90 minutes massage therapy pricing, we welcome you to view our massage menu here.

What do I bring with me?

Spa shoes, two towels and a locker will be provided to you upon check-in at the reception desk, so all that’s required for entry into the spa is bathing wear and should you require, your own robe. Lockers are provided in both our womens’ and mens’ changing rooms (located on the ground floor of the Spa Lodge) to store personal belongings. Please ensure that you do not leave any valuables in the lockers. We cannot guarantee the safety of your personal belongings.

Have a specific question not answered here?
Please send all of your spa enquiries directly to our spa team at: concierge@knordicspa.com

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