Where is the spa located?

Kananaskis Nordic Spa is located in a woodland setting, behind the Delta Lodge Kananaskis Hotel. To get to us via car, take the Kananaskis Trail/Highway 40 South Highway from the TransCanada Highway, turning right at the Kananaskis Village/Nakiska Road intersection. Travel 1.0 km, turn left and proceed up the hill to Kananaskis Village. Follow posted directions to the Delta Lodge at Kananaskis. Driving time from Calgary International Airport is approximately 1 hour and 15 minutes. On-site parking is available.

What are the hours of operation?

We are open 365 days a year, rain, snow and/or shine.

Regular hours are:

9am to 9pm Sunday to Thursday; and
9am to 11pm Friday and Saturday.

What is the temperature of each pool?

The outdoor pools at KNS are either hot, warm, or cold – and you’ll want to cycle through them all to get the full hydrotherapy experience. KNS has two hot pools, two warm pools, and one cold pool.

  • Hot Pool + Elements Pool: Celsius 35 – 40 ºC | Fahrenheit 95- 104 ºF
  • Gathering Pool + Reflection Pool: Celsius 32 – 38 ºC | Fahrenheit 90 – 100 ºF
  • Cold Plunge Pool: Celsius 5-10 ºC | Fahrenheit 41-50 ºF
Can I leave the spa and then return again later?

At Kananaskis Nordic Spa, we honour a same-day return policy for our guests, but please note, this is based on availability at any time.  Once guests have vacated the spa facility, they are welcomed to return that same day, providing we have the space available –  and there is no waiting list at that time.  All spa users must check-out at the reception desk and return their robe, slippers and locker key before every exit.

Is there a time limit while I am in the spa?

As a guest of the spa, you are welcome to stay with us as long as you like (during regular hours of course!). Wind down, reset and let your mind and body achieve complete relaxation. Kananaskis Nordic Spa supports independent rejuvenation on your own terms and getting the most out of the hydrotherapy experience — and we don’t think there should be a time limit on that. To be Nordic, is to be good to yourself, and to forget the notion of time for a while.

Can I visit the spa even if I’m not a guest at the hotel?

Yes, absolutely! The spa is open to day guests, as well as overnight guests of the Pomeroy Kananaskis Mountain Lodge. Access to the Spa Lodge from the hotel is available via the pedestrian bridge. Guests will check in at our reception desk, located close to the entrance. Please note that access to Kananaskis Nordic Spa is on a first-come, first-served basis during all operational hours.

Will I be able to reserve a time at the spa in advance?

Access to Kananaskis Nordic Spa is on a first-come, first-served basis during all operational hours, across all seasons. Reservations cannot be made for spa access alone. However, if you have booked a massage treatment with one of our therapists, spa access is guaranteed with these guests granted instant access upon arrival.

I am visiting on the weekend. Will I get in?

Weekends are the most popular times to visit and we recommend that you check our Twitter page for our current wait times. Please note that we do not take reservations for access to the hydrotherapy pools or saunas.

Will there be onsite parking?

Visitor parking on the property’s public parking lots is complimentary and is available for guests of the spa. Valet parking is available at an additional cost.

Are cell phones or cameras allowed in the spa?

No. To respect the privacy of all of our guests, we ask that you leave your cell phones and cameras in the lockers provided to you.

Is the spa safe to use when you are pregnant?

The nature of our circuit using hot and cold therapy to stimulate the body has been known to increase blood pressure and circulation. We would encourage all expectant mothers to seek advice from their medical practitioner prior to using our facilities.

Are children allowed in the spa?

Kananaskis Nordic Spa is an adults-only (18+) facility, however, The Pomeroy Kananaskis Mountain Lodge has several babysitting and childcare options for our spa guests with children. Please check https://lodgeatkananaskis.com/ for the latest information.

Is the spa accessible for wheelchair users and people with limited mobility?

The locker rooms, showers, Wellness Bistro, and massage treatment rooms are all accessibility-friendly and located within our Spa Lodge. Our other on-site facilities, including our pools, steam and sauna cabins, and relaxation building are accessed via stairs only.

Will there be food and drinks available for purchase?

Two Trees Bistro is offering a menu of delicious snacks, and shareable, wholesome plates to order and enjoy, with a variety of coffees, refreshments, and alcoholic beverages. You do not need to purchase a day pass to dine at the bistro. All patrons must be 18-years of age or older and no pets are allowed.

Please note, food and drink cannot be brought into the spa, and alcoholic drinks can only be consumed within the indoor lounge area (located in the Spa Lodge). Alcohol is strictly prohibited in all other areas of the spa.

What are the prices for spa entry?

Spa passes are available at a flat daily rate of $70.

Will you be offering treatments?

We offer a minimalistic menu of massage therapy, including aromatherapy, deep tissue, and hot stone treatments. Guests will enjoy their massage on the top floor of the Spa Lodge, where we also have two couples rooms available for partners seeking a relaxing, side-by-side massage treatment. All massage therapy treatments provide guests with full access to the spa facilities as a complimentary add-on to your experience.

Will my massage be covered by my insurance plan?

All massage therapists are minimum 2200 hour registered therapists. If you require a receipt for insurance purposes, please let us know at the time of booking. As all insurance policies differ, we cannot guarantee coverage.

What are the rates for massage?

For our 60 and 90 minutes massage therapy pricing, we welcome you to view our massage menu here.

What do I bring with me?

Spa shoes, a robe, two towels and a locker will be provided to you upon check-in at the reception desk, so all that’s required for entry into the spa is bathing wear. Lockers are provided in both our womens’ and mens’ changing rooms (located on the ground floor of the Spa Lodge) to store personal belongings. Please ensure that you do not leave any valuables in the lockers. We cannot guarantee the safety of your personal belongings.

Have a specific question not answered here?
Please send all of your spa enquiries directly to our spa team at: concierge@knordicspa.com






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