FREQUENTLY ASKED QUESTIONS
General Information
Please note that following Government Guidelines, the Spa is currently closed until further notice.
- We will be implementing a COVID-19 Screening and E-Waiver in addition to our touchless intake form
- Touchless payment will be implemented
- The time between treatments will be extended to allow for additional disinfection between guests
- All guests will change clothing in their designated treatment room and common changing and waiting areas will not be used. Access to shared facilities will not be available at this time.
- Required PPE will be worn by all employees and guests
- Nordic Spa Food and Beverage service will be suspended however guests are welcome inside the Kananaskis Mountain Lodge outlets.
- Reception, restroom, and entry touchpoints will be sanitized between guests, at a minimum once per hour. Sanitization stations will be available throughout
- All product testers will be removed from the retail areas.
- Our entryway and reception desk will be re-configured to allow for social distancing.
Following government guidelines, the pools, saunas and spas will re-open in Phase 3. The exact date has yet to be announced.
Kananaskis Nordic Spa is located in a woodland setting, behind the Pomeroy Kananaskis Mountain Lodge. To get to us via car, take the Kananaskis Trail/Highway 40 South Highway from the TransCanada Highway, turning right at the Kananaskis Village/Nakiska Road intersection. Travel 1.0 km, turn left and proceed up the hill to Kananaskis Village. Follow posted directions to the Pomeroy Kananaskis Mountain Lodge. Driving time from Calgary International Airport is approximately 1 hour and 15 minutes. On-site parking is available.
The Pools are currently closed and massage hours vary based on demand.
Usually, we are open 365 days a year, rain, snow and/or shine.
Regular hours are:
9am to 9pm Sunday to Thursday; and
9am to 11pm Friday and Saturday.
At Kananaskis Nordic Spa, we honour a same-day return policy for our guests, but please note, this is based on availability at any time. Once guests have exited the spa facility, they are welcome to return that same day, provided space is available and there is no wait list in effect at that time. All spa users must check out at the reception desk and return their robe, slippers and locker key before every exit.
As a guest of the spa, you are welcome to stay with us as long as you like (during regular hours, of course!). Wind down, reset and let your mind and body achieve complete relaxation. Kananaskis Nordic Spa supports independent rejuvenation on your own terms and getting the most out of the hydrotherapy experience — and we don’t think there should be a time limit on that. To be Nordic is to be good to yourself and to forget the notion of time for a while.
At this time, we only take massage appointments. Please contact us for more details.
Weekends are the most popular times to visit. We have an online system to track expected wait times which you can check at any time using this link here. The wait list shows who is in line by first name only, and how long they have waited for.
Please note that we do not take reservations for access to the hydrotherapy pools or saunas.
Complimentary visitor parking is available onsite for guests of the spa within the property’s public parking lots. Valet parking is available at an additional cost.
KNS Policies
No. To respect the privacy of all of our guests, we ask that you leave your cell phones and cameras in the lockers provided to you.
Kananaskis Nordic Spa is an adults-only (18+) facility, however, The Pomeroy Kananaskis Mountain Lodge has several babysitting and childcare options for our spa guests with children. Please check the hotel website for the latest information.
Please note that all Kananaskis Nordic Spa gift card purchases are FINAL and may not be redeemed for cash.
Service animals are allowed in the massage rooms, the bistro, and pool decks. They are not allowed in the kitchen, the pools, steam rooms or saunas. We will request to view the service animal’s government issued identification. If a guest fails to provide their government-issued ID, we cannot allow access for the service animal.
As a guest of the spa, you are welcome to stay with us as long as you like (during regular hours, of course!). Wind down, reset and let your mind and body achieve complete relaxation. Kananaskis Nordic Spa supports independent rejuvenation on your own terms and getting the most out of the hydrotherapy experience — and we don’t think there should be a time limit on that. To be Nordic is to be good to yourself and to forget the notion of time for a while.
Bathing suits are required when using Kananaskis Nordic Spa. Note that all baths and facilities are for communal use for all genders.
About The Facilities
The locker rooms, showers, and massage treatment rooms are all accessibility-friendly and located within our Spa Lodge. Our other on-site facilities, including our wellness bistro, pools, steam and sauna cabins, and relaxation building are accessed via stairs only.
Two Trees Bistro offers a menu of delicious snacks and shareable, wholesome plates to order and enjoy with a variety of coffees, refreshments, and alcoholic beverages. All patrons must be 18 years of age or older and no pets are allowed.
Please note, food and drink cannot be brought into the spa, and alcoholic drinks can only be consumed within the the Two-Storey Lodge. Alcohol is strictly prohibited in all other areas of the spa.
The nature of our circuit using hot and cold therapy to stimulate the body has been known to increase blood pressure and circulation. We would encourage all expectant mothers to seek advice from their medical practitioner prior to using our facilities.
The outdoor pools at KNS are either hot, warm, or cold – and you’ll want to cycle through them all to get the full hydrotherapy experience. KNS has two hot pools, two warm pools, and one cold pool.
Hot Pool + Elements Pool: Celsius 35-40 ºC | Fahrenheit 95-104 ºF
Gathering Pool + Reflection Pool: Celsius 32-38 ºC | Fahrenheit 90-100 ºF
Cold Plunge Pool: Celsius 5-10 ºC | Fahrenheit 41-50 ºF
Hydrotherapy is the cycle of alternating between hot, warm, and cold baths followed by periods of rest. This traditional Nordic sequence stimulates blood flow, eliminates toxins, reduces stress, allows the mind to unwind, and gently increases the heart rate for an instant feeling of head-to-toe wellbeing.
Hot. Warm. Cold. Rest. Repeat
We encourage you to check out our Youtube page to view videos on the hydrotherapy cycle.
Water Quality
Our pools are run by automated controllers. We take readings every two hours during operation and manually test our water four times to ensure the water quality information matches our automated controllers.
Once a week. we send out water samples to the provincial health lab for microbiological water analysis.
We use a municipal water supply from the Kananaskis Improvement District.
In three of our pools, the Gathering, Hot, and Cold Plunge pools, we use the following chemicals:
- Chlorine (the only approved sanitation product as per Alberta Health Services)
- Muriatic Acid (Used to balance pH)
- Sodium Bicarbonate (Baking Soda, Used to balance Alkalinity as per Alberta Health Services)
- Cyanuric Acid (To control Chlorine level from breaking down in UV light)
The Reflections and Element pools, we use the following chemicals:
- Salt (Saltwater swimming pools draw on dissolved salt in the water to generate chlorine. The salt cell or generator utilizes a process called electrolysis to break down or separate the salt also known as sodium chloride or NaCl in the water. The CL or chlorine is used to sanitize the water and the NA or sodium is just a by-product in the water. This means a saltwater pool is not actually chlorine free)
- Chlorine (Used as backup in case Salt system does not keep up sanitation levels and when high bather loads are experienced as per Alberta Health Services)
- Muriatic Acid (Used to balance pH)
- Sodium Bicarbonate (Baking Soda, Used to balance Alkalinity as per Alberta Health Services)
- Cyanuric Acid (To control Chlorine level from breaking down in UV light)
Chlorine – Our aim is to maintain our chlorine levels between 3.0 – 5.0 ppm
pH – Our aim is to maintain our pH between 7.2 and 7.6
Alkalinity – Our aim is to maintain our Alkalinity between 60 and 100 ppm
Massage Treatments
We offer a minimalistic menu of massage therapy. Guests will enjoy their massage on the top floor of the Spa Lodge, where we also have two couples rooms available for partners seeking a relaxing, side-by-side massage treatment. All massage therapy treatments provide guests with full access to the spa facilities as a complimentary add-on to your experience.
Access to the hydrotherapy pools are included with your massage booking. You will not have to pay an additional day rate.
All massage therapists are minimum 2,200-hour registered therapists. If you require a receipt for insurance purposes, please let us know at the time of booking. As all insurance policies differ, we cannot guarantee coverage.
Please note that reservations are required for all massage services. Due to high demand for massage services, we recommend booking a minimum of 3-weeks in advance for a mid-week appointment and a minimum of 12-weeks in advance for a Friday, Saturday or Sunday appointment. If we are fully booked, we will certainly add you to our waiting list.
A 24-hour notification to change or cancel a massage reservation is required to avoid being charged for the service. Please call or email us.
Preparing for Your Visit
Spa shoes, a robe, two towels and a locker will be provided to you upon check-in at the reception desk, so all that’s required for entry into the spa is bathing wear. Lockers are provided in both our womens’ and mens’ changing rooms (located on the ground floor of the Spa Lodge) to store personal belongings. Please ensure that you do not leave any valuables in the lockers. We cannot guarantee the safety of your personal belongings.
Hotel Guests
The spa is open to day guests, as well as overnight guests of the Pomeroy Kananaskis Mountain Lodge. If you are visiting us for the day and not staying at the hotel note that access is on a first-come, first-served basis during all operational hours.
If have booked a Spa Package at the Lodge, spa access is guaranteed and granted instant access upon arrival and with a spa package, you also get in-and-out privileges.
Access to the Spa Lodge from the hotel is available via the pedestrian bridge.
Learn more about spa packages on our website.
As a hotel guest, you qualify for a discounted rate but are subject to the same first come first serve policy as non-hotel guests. Access to the Spa Lodge from the hotel is available via the pedestrian bridge.